General Computer Q & A forum: laptop keyboard and USB not working?

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aleksandra1345
Apr 6, 2013 7:43 PM CST
I had been borrowing my aunt's laptop for a few months. But I was giving it back. So, I uninstalled all the programs I had installed and then reset the computer. But when I reset, the HP G Series G62-154CA Keyboard, touch pad, and USB devices stopped working. When I plugged in a USB mouse and keyboard, the prompt came up saying "installing device drivers" or whatever and then it said "the device is ready to use".

But the keyboard wouldn't even light up if I hit any keys like caps lock and no matter how much I moved the mouse around, I couldn't get anything on screen to move around. BUT when I start up the computer, the Asus EEE Pc 1005ha Keyboard seems to work because I can hit the F keys to select boot options and use the arrow keys to change between the options and hitting keys like Caps Lock will make the keyboard light up like normally. And I've tried booting in safe mode but still nothing works.

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