Chat forum: 2022 Orders & Openings Chat

 
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Imageblown_dry
Aug 26, 2021 3:06 PM CST
Name: Amanda
CA Redwood Coast - Zone 9b
DahliaAddict.com
Dahlia tuber shopping can be a challenge. Hope everyone is limbering up their mousing finger for that 'Add to Cart' speed run.
ImagePaige
Aug 26, 2021 3:15 PM CST
Name: Paige
Snohomish
Ugh, is it that season already?! I’m still trying to recover from last year Rolling on the floor laughing
Imageblown_dry
Aug 26, 2021 3:41 PM CST
Name: Amanda
CA Redwood Coast - Zone 9b
DahliaAddict.com
I know right?
SteveM
Aug 26, 2021 9:47 PM CST
Name: Steve
San Diego
Commercial cut flower grower
Amanda, thanks again for doing all the heavy lifting!
ImageAndreaB
Aug 27, 2021 4:52 AM CST
Name: Andrea
SE Michigan
Yes, thank you Amanda! DA is such a wonderful resource.
And thanks for your post here. I already managed to order a couple replacements (for the mislabeled) and snagged a couple I wasn’t fast enough for last year.
Imageblown_dry
Aug 27, 2021 4:18 PM CST
Name: Amanda
CA Redwood Coast - Zone 9b
DahliaAddict.com
You're welcome. Smiling
NcDahlia
Sep 11, 2021 10:31 AM CST
Name: Michael
North Carolina
Did the triple wern pre sale. Got a few of new new paul bloomquist ones but am most happy I got 2 tubers of Salish Twilight Girl that I've wanted it for several years. I will take a cutting off one so I have a backup and grow those in pot tubers. I do this for any tubers over $20 Hilarious!

Other tubers I really would like to get for next year is Hollyhill Bashful, Pink peal and tiger stripe. I know they are all kinda new varieties.

Thanks for running dahlia addict its really helpful
SteveM
Sep 11, 2021 11:02 AM CST
Name: Steve
San Diego
Commercial cut flower grower
Congratulations Michael, I think Noni's baby will be in huge demand for years to come. Grow as many plants as possible, the tubers will be great "trade bait" next year. Smiling
ImageIslander
Sep 11, 2021 7:51 PM CST
Name: Noni Morrison
Warren, Oregon
retired flower farmer
Micheal, its so nice to know where my Dahlia Children are going! I think she is happiest in moderate climates so give her a spot with a bit of shade if you have one. I am glad to hear that you plan to grow a pot root. She is not the best tuber maker around. She tends to make those "spaghetti tubers". The best plant I ever wintered over was in a big pot...then I started it up in the greenhouse really early. It was slow to respond but when it did it kind of exploded into great material for cuttings and I took many cuttings from her. I am amazed at the price! But since i get royalties on it, Thank you!

Noni
Salish Dahlias
ksc
Sep 12, 2021 6:52 AM CST
Name: kevin
MA South Shore
I was also able to score a Salish Twilight Girl and a few others. I was surprised everything was available when I checked out. We'll see how she likes the Atlantic sea breezes.
ImageIslander
Sep 12, 2021 10:53 AM CST
Name: Noni Morrison
Warren, Oregon
retired flower farmer
Yes, Kevin! Please let me know.
Salish Dahlias
Imageteddahlia
Sep 12, 2021 12:33 PM CST
Name: Ted
Oregon
We enjoy breeding new dahlias!

This may be a first draft of a longer article. I would appreciate some comments about this issue.
Wrong Tuber!
This seems to be the year that could be named: “The Year of the Wrong Tuber” I wrote down some thoughts on the issue.:
(1) Before you plant you notice they sent the wrong tuber. Easy fix as they can replace it and you get to grow the right one this year and they almost never ask for the wrong one to be returned.
(2) You planted the tuber and it is the wrong one when it blooms many months later. Several choices here: You like the new one and do not care( but you may not know the name of the new one) and you do nothing. Or, you do not like the new one and you contact the seller to get either a refund this year or a replacement next year. Of course, there will be people who will like the wrong tuber and ask for replacement tuber anyway and plan on keeping the new one as an added bonus. Actually, that seems to be a common outcome. Perhaps you should order from those places with bad track records as you would be assured of getting some extra tubers.
(3) The flower blooms and is the wrong one and the seller tells you it is the right one despite pictures and emails back and forth. No more orders to that seller!
(4) They sent you the wrong tuber and you do not like the new one but they also sent you a free tuber of something you really like. This is a close call. I would not feel shy about asking for a new tuber but if I got too busy and forgot, that would be fine too.
(5) They do not contact you that they are out of a tuber and substitute another variety. Your response can vary from being very upset to being very satisfied as they sent you one that was much more expensive. Communication from the seller is the issue here. A busy seller that is short on tubers for replacement might just refund your money and leave it at that. A seller with good communication skills has an opportunity to keep a valued customer by taking the time to contact the buyer.
(6) If you buy tubers at big box stores or other sources that sell tubers grown in the Netherlands, the odds that you get what is labeled on the package are variable. Sometimes all is well and you get what you wanted but other times there is another variety in the package. Getting the issue corrected can be more difficult or impossible as the tubers were on the “seasonal” sales table at the store and who remembers to keep their receipt. If you buy from a USA based “re-seller”(they do not grow tubers but sell Dutch grown tubers) it can be easier to get a credit for the wrong tubers.
We like to place a sign on our porch that says: We are in the garden. Really, we are always in the garden.
ImageIslander
Sep 12, 2021 2:57 PM CST
Name: Noni Morrison
Warren, Oregon
retired flower farmer
So far I have had 2 mislables that I have caught. HH Lavender Blue from BJ's is a pretty pale lavender on white BB FD but it is NOT Hollyhill Lavender Blu. Wyn's New Pastel From Tall Grass turned out to be almost the same Lavender on white BB FD(ID unknown) and is nothing like Wyn's NEW PASTEL. They have graciously offered to replace it next year. My AC Twist is a nice Lavender Twist. Not sure who I got that from.

I need to keep a list that consolidates all my orders with the source of each and what was ordered. I seem to have far too many small round orange ones that I don't think I ordered.
Salish Dahlias
SteveM
Sep 13, 2021 10:06 AM CST
Name: Steve
San Diego
Commercial cut flower grower
teddahlia wrote:
This may be a first draft of a longer article. I would appreciate some comments about this issue.


Good points. In any case I think a good vendor is going to want to know if they have shipped a wrong tuber (or a tuber that didn't eye out). Even if the buyer is at fault for the mislabeling, a vendor will do valuable good will for their business if they offer a refund/replacement without questioning the buyer.
Imageteddahlia
Sep 13, 2021 10:21 AM CST
Name: Ted
Oregon
We enjoy breeding new dahlias!
Crown gall can be the reason a perfectly good looking tuber does not grow as the gall may well have been on another tuber in the clump and the result is still a dud tuber due to some chemical the gall tumor exudes. I have noticed that I am rarely asked to replace tubers for very experienced growers. They seem to accept a percentage of duds is normal. Some of them order the same variety from multiple sources to ensure they get a healthy plant. Of course, I tend to send more better extras to people I know.
We like to place a sign on our porch that says: We are in the garden. Really, we are always in the garden.
Imageblown_dry
Sep 13, 2021 10:42 AM CST
Name: Amanda
CA Redwood Coast - Zone 9b
DahliaAddict.com
I expect a certain % failure. If I'm very excited to grow something, I buy insurance tubers. If it never eyed up I might ask for a refund. Not their fault, but still the 'item' was defective. In my brief stints selling tubers, I quickly saw why some people talk about warming up their tubers before shipping starts. It's a good way of weeding out those duds.
ImageDillyDahlia
Sep 13, 2021 11:27 AM CST
Name: Tina
NY Zone 5b/6a
Flower Power!
Buying tubers is a little bit like buying lottery tickets, you never know if you will get a winner or a dud. Unfortunately, I count on losing money on new tubers each year. This affects my garden plan, but I have learned to roll with it.

After a negative experience with a rude and arrogant vendor… I stopped communicating order concerns with vendors. I just do not order from them again. I avoid writing bad reviews… instead I “spit and sputter” to myself and then move on.
“Early to bed, early to rise, plant like hell...and fertilize!” P Allen Smith
ImageIslander
Sep 13, 2021 11:36 AM CST
Name: Noni Morrison
Warren, Oregon
retired flower farmer
I appreciate a warning about vendors who repeatedly have errors or sick tubers. If it happens only occassionally well, that is understandable, but if it happens again and again it is not and I prefer to buy from vendors who are more careful.

Salish Dahlias
Imageblown_dry
Sep 13, 2021 1:22 PM CST
Name: Amanda
CA Redwood Coast - Zone 9b
DahliaAddict.com
Sorry you had that experience, Tina. You did your part and are not obligated to try and fix things you didn't cause.

I do think hosting the reviews on DA are worth the aggro. It has revealed a few suppliers that just don't seem to be able to ship good stock in spite of their best intentions and some folks like to vent.
ImageAndreaB
Sep 13, 2021 9:39 PM CST
Name: Andrea
SE Michigan
teddahlia wrote:
This may be a first draft of a longer article. I would appreciate some comments about this issue.
Wrong Tuber!
This seems to be the year that could be named: “The Year of the Wrong Tuber” I wrote down some thoughts on the issue.:
(1) Before you plant you notice they sent the wrong tuber. Easy fix as they can replace it and you get to grow the right one this year and they almost never ask for the wrong one to be returned.
(2) You planted the tuber and it is the wrong one when it blooms many months later. Several choices here: You like the new one and do not care( but you may not know the name of the new one) and you do nothing. Or, you do not like the new one and you contact the seller to get either a refund this year or a replacement next year. Of course, there will be people who will like the wrong tuber and ask for replacement tuber anyway and plan on keeping the new one as an added bonus. Actually, that seems to be a common outcome. Perhaps you should order from those places with bad track records as you would be assured of getting some extra tubers.
(3) The flower blooms and is the wrong one and the seller tells you it is the right one despite pictures and emails back and forth. No more orders to that seller!
(4) They sent you the wrong tuber and you do not like the new one but they also sent you a free tuber of something you really like. This is a close call. I would not feel shy about asking for a new tuber but if I got too busy and forgot, that would be fine too.
(5) They do not contact you that they are out of a tuber and substitute another variety. Your response can vary from being very upset to being very satisfied as they sent you one that was much more expensive. Communication from the seller is the issue here. A busy seller that is short on tubers for replacement might just refund your money and leave it at that. A seller with good communication skills has an opportunity to keep a valued customer by taking the time to contact the buyer.
(6) If you buy tubers at big box stores or other sources that sell tubers grown in the Netherlands, the odds that you get what is labeled on the package are variable. Sometimes all is well and you get what you wanted but other times there is another variety in the package. Getting the issue corrected can be more difficult or impossible as the tubers were on the “seasonal” sales table at the store and who remembers to keep their receipt. If you buy from a USA based “re-seller”(they do not grow tubers but sell Dutch grown tubers) it can be easier to get a credit for the wrong tubers.


I’ve been diligent with my records this year. Hopefully this isn’t TMI!
(1) n/a
(2) I had 5 orders with mislabeled tubers. I was satisfied with 3 and contacted the sellers to help with the correct ID. The other 2 I wrote off. I have no intention of contacting the sellers, nor do I intend to buy from them again.
(3) n/a
(4) I would consider that a wash, unless the tuber I paid for had a higher value or is difficult to source.
(5) I had 2 orders that were sub’d. Given the opportunity, I always decline subs.
One order was sub’d with Bluetiful, which I already had and I don’t consider that a “much more expensive” upgrade/replacement. I agree that a good communicator would contact the customer. It would be a bonus if they gave you a choice of subs to choose from.
Alternately, I had a vendor refund a tuber that was unavailable. The only problem with that was I had only ordered 2 tubers. That meant I paid $10 shipping for 1 tuber. Something I would never willingly do.
(6) I bought from one reseller and was pleasantly surprised with the quality and accuracy of the tubers. I did get one mislabel… of course it was on my #1 pick. My fault. I knew the risk.

A few more stats:
44 vendors
Completely accurate orders: 30% (13 orders filled correctly/healthy tubers/bloomed true to variety)

Remaining 31 orders:
Accuracy rate: 74%
Loss: 26% (tuber died/mislabeled/didn’t bloom)

I expect a 10%-ish loss. That’s generally the loss I get from my own stored tubers.
26% is pretty high. I will be looking to purchase from the 13 vendors that had 100% accuracy!

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