Viewing post #1038341 by starlight1153

You are viewing a single post made by starlight1153 in the thread called 2013 Hog Wild Seed Swap Thread #8.
Imagestarlight1153
Feb 10, 2014 9:32 AM CST
Name: starlight1153 Zone 8a/b
AL.
Ok, I finally got transfer to domestic research and got a great customer service rep. Just got off phone after being on hold for an hour, but it was worth it.

I have filed email complaints but more importantly now have customer affairs numbers on all the missing packages.

The Ft. Mitchell po will receive the official complaints by email sometime later today or in the morning and than they will have to send on to Montogomery so still gonna be a few days before we hear back anything.

Talked to Jessie this morning and no word yet from plant manager in Montgomery, he hoping to hear something today.

After my ear doesn't feel like it a giant head of califlower will cmail everybody with their case numbers.

First time I got through they sent me to a rep somewhere in Far East. Had to try again til I got a US speaking rep. Told her that I would even be willing to drive down to plant facility and go through all the so called empty bags myself. She said she did that and I don't want to do that. Told her hey afterwards would put a sticker on me and send me someplace where it a sunny 78 degrees. Hilarious!

At least I made the poor lady chuckle this morning. She said she more worried that it been over 5 days than anything than the fact they haven't been logged into the sort facility. Told her if it was just one or two packages, would have thought somebody just missed scanning them and they would show up somewhere along the line, but this too many and all in the same bag. Told her I thought somebody didn't open bag up and look inside and has probably dumped in the empty bag section.

So that where we standing, now it just a matter of crossing hoofs and hoping somebody finds the stuff quickly. I gave Arlene the number to po so she could call this afternoon, maybe by then plant manager will have given some sort of word to Jessie. We can hope. Crying

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